Privacy Policy
Last updated October 15, 2026
This policy explains what A Curl's Best Friend collects, why, and what we will never do with it.
Important notice regarding text messaging data. A Curl's Best Friend does not share customer opt-in information, including phone numbers and consent records, with any third parties for marketing, promotional, or any other purpose unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information we collect
Personal information
- Name, email address, phone number
- Appointment details, service history and preferences
- Payment information when you purchase a service or product
- Opt-in records and timestamps for SMS and email
Non-personal information
- IP address, browser type and device information
- Website usage and analytics
- Cookies and similar technologies
Client communication
- Records of inquiries and service requests
- Consultation notes and curl care recommendations
- Feedback and reviews you choose to share
2. How we use your information
- Providing, scheduling and improving our salon services
- Processing payments for services and products
- Communicating about your appointments and inquiries
- Sending promotions, only where you have opted in through our website chat, the consent checkbox when booking through Vagaro, or the consent checkbox on our Contact page form
- Improving the website and preventing fraud
- Maintaining records of your communication preferences and consent
3. SMS messaging and compliance
By opting in to our SMS messaging, you agree to receive text messages from us. We collect text message consent in three ways. First, in the chat window on our Text Us page: you enter your mobile number in the chat and agree to texts before any are sent. Second, through the text message consent checkbox when you book an appointment through Vagaro. Third, through the optional, unchecked text message consent checkbox on the form on our Contact page. Consent is never required to book or buy.
The website live chat on our other pages is not a text message opt-in, and we do not text anyone from it.
If you agree to texts in the chat, when you book, or on our Contact page form, we may send appointment messages, replies to your questions, post-visit check-ins, Google review requests, and occasional special offers. Up to about 4 messages per month. Message and data rates may apply. Reply STOP to opt out, HELP for help.
Opt-in and consent
- You only receive messages if you explicitly opted in
- We keep timestamped records of every opt-in action
- We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-out instructions
- Reply STOP at any time to cancel SMS messages
- You receive one final confirmation, and no further messages unless you opt back in
- All opt-out requests are processed immediately
Help and support
Reply HELP for assistance, or contact hairbycin@yahoo.com or (562) 708-9276 during salon hours.
Carrier information
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
- Supported carriers include AT&T, Verizon, T-Mobile and most regional carriers
SMS data protection statement. No mobile information will be shared with third parties for marketing or promotional purposes. Information sharing with subcontractors who provide support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Information sharing and disclosure
We do not sell, rent or trade personal information. We may share information with:
- Service providers who help us operate — our booking and payment platform, our messaging platform, and similar vendors, limited to what they need
- Legal authorities where required by law, subpoena or to protect our rights and the safety of others
5. Cookies and analytics
We use cookies and analytics, including Google Analytics through Google Tag Manager, to understand how the site is used and to improve it. You can block cookies in your browser settings; the site will still work.
6. Data security
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your rights
California residents may request access to, correction of, or deletion of their personal information, and may opt out of marketing communications at any time. Contact us at hairbycin@yahoo.com. We do not sell personal information.
8. Children
Our website is not directed to children under 13, and we do not knowingly collect their information. Minors 16 and under must be accompanied by an adult at their appointment.
9. Changes to this policy
We may update this policy. The “last updated” date above always reflects the current version.
10. Contact
A Curl's Best Friend
Salon location: 22691 Lambert Street, Suite 504, Lake Forest, CA 92630
(562) 708-9276
hairbycin@yahoo.com
See also our Terms & Conditions and SMS Program.